Design Policy

Bespoke Designs

 

The lead time for a completed bespoke design can typically take between 15 - 20 business days. The client will be sent a formal invoice from Waddles & Radley Stationery Co. after placing their order; and a 50% deposit will be required prior to any design commencement. All personalised information and other content needs to be supplied in the required format (Word or Excel). The client will receive 3 – 5 concept designs in digital format and will generally take five working days after proof of payment has been received. At this stage approval times may vary, depending on your requested design changes. Waddles & Radley Stationery Co. prides itself however on working until the client is happy so there is no pressure on the client if more changes need to be made.

 

After design changes have been approved, the client will receive one printed proof of their complete design suite where they will have their final opportunity to check and correct any errors and thereafter sign off all artwork prior to going to print. Waddles & Radley Stationery Co. will not accept any responsibility for errors, omissions or otherwise once we have received final approval.

 

On final approval the clients’ order will be printed and assembled within 7 - 10 business days. Lead times may be affected by large quantities, any special printing techniques or accessories and other factors beyond our control.

 

At this stage the client will be expected to pay their final outstanding balance before their package is readied for delivery.

 

All items will remain the property of Waddles & Radley Stationery Co. until final payment is received.

 

All packages ship from Johannesburg via courier and take between 3 - 5 business days. Waddles & Radley Stationery Co. will make the arrangements and charge an additional cost depending on the clients’ location. Collection is also available on request from our studio in Johannesburg.

 

All artwork and designs remain the copyright of Waddles & Radley Stationery Co. and may not be reproduced in any way, in part or full without prior written consent from Waddles & Radley Stationery Co.

 

Any errors or discrepancies in the clients’ order must be reported to Waddles & Radley Stationery Co. within 24 hours of receipt of the ordered items.

 

Ready-to-order Designs

 

The lead time for a completed ready-to-order design can typically take between 10 - 15 business days. The client will be contacted after order placement for their personalised information. The client will receive one digital artwork drafts after sending us proof of payment. This will generally take two working days after proof of payment has been received and provided that we have received your personalised information.

 

At this stage approval times may vary, depending on your requested design changes. We pride ourselves however on working until you are happy so there is no pressure on you if you need to make more changes. Should the client request any other design element (fonts, layout, accessories or element) that is not part of the suite, an additional design fee will be quoted and on acceptance will be charged.

The client will receive one digital or printed proof (on request) where they will have their final opportunity to check and correct any errors and thereafter sign off all artwork prior to going to print. Waddles & Radley Stationery Co. will not accept any responsibility for errors, omissions or otherwise once we have received final approval.

 

Once you approve your design, your order will be printed within 7 - 10 business days. Lead times may be affected by large quantities, any special printing techniques or accessories and other factors beyond our control.  

 

All packages ship from Johannesburg via courier and take between 3 - 5 business days. Waddles & Radley Stationery Co. will make arrangements and charge an additional cost depending on the clients’ location. Collection is also available on request from our studio in Johannesburg.

 

All artwork and designs remain the copyright of Waddles & Radley Stationery Co. and may not be reproduced in any way, in part or full without prior written consent from Waddles & Radley Stationery Co.

 

Any errors or discrepancies in the clients’ order must be reported to Waddles & Radley Stationery Co. within 24 hours of receipt of the ordered items.