Terms and Conditions
Waddles & Radley Stationery Co. provides services subject to the following Terms and Conditions, which may be updated by us from time to time without explicit notice to you. These Terms and Conditions apply to all users of the website and should be read carefully. By using and/or visiting or any other websites or pages owned or controlled by Waddles & Radley Stationery Co., you consent to these Terms and Conditions. Waddles & Radley Stationery Co. cannot be liable for any loss or damage occurring from your failure to comply with any provision of these Terms and Conditions.
This agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the Laws of South Africa, without giving effect to any principles of conflicts of Law.
Cancellations or Returns
We follow a simple customer service policy - we want you to be 100% satisfied with your order.
If you are unsatisfied with your order in any way, please contact us. In the event of a company error, the order will be corrected immediately. Should you be unhappy for any other reason, we will work with you to find the best possible solution.
We cannot accept returns due to errors on approved proofs. We encourage you to take great care to ensure the accuracy of your order before signing off for printing to commence. You will receive a digital and/or physical proof after placing your order. While we do our best to point out errors during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
If your printed stationery does not match your approved proof, please contact us immediately so that we can reprint your order.
Owing to the personalised nature of our products, we are unable to accept cancellations of orders after your proofs have been emailed to you. This is because of the time we have spent designing your stationery. If your order has been submitted for final printing, we will not be able to cancel, refund, or accept a return on the order. We are unable to accept returns because your printed stationery does not match the colours you see on your screen. Different media display colours differently and may not accurately represent how your order will print.
If an order were to contain an error caused by our team, we will happily reprint it at no cost to you. We will make every effort to insure that your order is perfect. However, in the event that you are unhappy with your purchase because of an error made by Waddles & Radley Stationery Co., please contact us and we will be happy to arrange a reprint.
Proof Sign Off Procedure
You will receive a complimentary digital or physical proof for your approval, to ensure that your design, colours, and wording are exactly how you want them to be. Any changes to your design must be indicated clearly. Final proof and approval is the responsibility of the client and not that of Waddles & Radley Stationery Co. We only accept approval via Email (telephonic approval will not be accepted).
Waddles & Radley Stationery Co. cannot be held responsible for errors or omissions as a result of artwork signed off without proper inspection. Additional proofs will also affect the turnaround time and delivery date.
All content on the website is owned by Waddles & Radley Stationery Co. and subject to copyright and other intellectual property rights under South African and foreign laws and international conventions. Content on the website is provided to you for your personal, non-commercial use only and may not be used, copied, sold, reproduced, distributed, transferred, broadcast, displayed, licensed, or otherwise misused for any purpose whatsoever without the prior written consent of Waddles & Radley Stationery Co.
If you download or print a copy of any portion of the content for personal use, then you must maintain all applicable copyright and other copyrighted notices. You agree not to circumvent, disable or interfere with any security related features of the website, or with any features that prevent or restrict use or copying of any content.
Changing Orders or Designs
Once your order has been placed, your selected design can only be changed for another design prior to receiving your first digital proof. Any payment received for your order will be transferred to the new design order. However, in the event that you have received your first digital proof we cannot change your order for another design. We will assist with any changes to your selected design during the proof stage and before printing commences. Changes occurring after printing commences will be treated as a new order and will have to be quoted on again.
Amendments to the Website
Waddles & Radley Stationery Co. reserves the right to amend or discontinue, temporarily or permanently, the website (or any part thereof) without notice to you at any time. Waddles & Radley Stationery Co. shall not be liable to you or to any third party for any revision, suspension or discontinuance of any part of our website. This includes discontinuance of products and adjustment of prices.
Use of the Website
You will need to create an account in order to access some features of the website. Accurate and complete information must be provided. Please update your registration information as soon as possible if any of your information changes. If Waddles & Radley Stationery Co. suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms and Conditions, then your account may be subject to suspension or termination, and you may be barred from using the website.
Waddles & Radley Stationery Co. reserves the right to terminate a user’s access to the website at any time in its sole discretion and without prior notice.